Shipping policy
Free Worldwide Shipping
At IDEKRON, shipping is free to all countries and regions. Regardless of where your order is delivered, we do not charge any additional shipping fees.
The product price shown at checkout therefore includes shipping to the delivery address you provide.
Production and Delivery Times
Many of our rugs are made to order. The stated delivery time includes both production and subsequent shipping to the delivery address.
Our typical production and delivery times are:
- Hand-tufted rugs: approximately 4–6 weeks
- Hand-knotted rugs: approximately 9–12 weeks
- Leather rugs: approximately 3–5 weeks
The estimated production and delivery time applicable to each product is displayed on the product page.
Please note that these timeframes are estimates. In rare cases, deliveries may be delayed due to circumstances beyond our direct control, for example unusually high order volumes, transport disruptions, public holidays, or customs clearance.
Customs Duties, Import Charges and Taxes
IDEKRON covers all import duties, import taxes, customs fees, and other government charges that may arise in connection with delivery of your order.
You therefore do not have to pay any additional import duties, taxes, or customs fees on top of the purchase price shown at checkout.
If a carrier or customs authority nevertheless unexpectedly charges you such a fee, please contact us before making payment. If payment is unavoidable in order to take delivery of the shipment, please contact us and provide the corresponding proof of payment.
Tracking
As soon as your order has been shipped and tracking is available, you will receive the relevant shipping and tracking information by email.
Please note that after you receive the shipping confirmation, it may take a short time for the carrier's tracking information to update.
Delivery Address
Please make sure that your delivery address is complete and correct when placing your order.
If you notice an error in your delivery address after placing your order, please contact us as soon as possible. Once an order has been shipped, changes to the delivery address may no longer be possible.
Delivery Delays
We make every effort to deliver all orders within the stated production and delivery time. However, unforeseen transport or customs-clearance delays may occasionally occur.
If your order is significantly delayed, please contact us so that we can check the status of the shipment.
Damaged or Lost Shipments
If your order is damaged in transit or does not arrive, please contact us as soon as possible.
For visible transport damage, we recommend taking photos of the packaging and the product and sending them to us together with your order number. We will review the case and work with you to find an appropriate solution.
Contact
If you have questions about shipping, delivery, customs, or import matters, you can contact us at any time using the contact options provided on our website.