Refund policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To initiate a return, please contact us at ruckgabe@idekron.de. Please note that returns must be sent to the following address:

Farha Naz

Lenzenbergstraße 79

65931 Frankfurt am Main

Germany

If your return is accepted, we will send you instructions on how and where to send your package. Please note that items returned to us without first requesting a return cannot be processed directly.

For any return-related questions, you can contact us at any time at ruckgabe@idekron.de.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. As we deal in handcrafted artisan items, ceramics, and rugs, a safe and secure process is especially important to us.

Exceptions / Non-Returnable Items

Certain items cannot be returned, such as custom products or personalized items (e.g., rugs or artworks specially crafted to your individual dimensions, patterns, or color preferences). Please get in touch with us if you have questions about a specific item.

Exchanges

Returning the item you received and placing a new order once the return is accepted is the fastest way to ensure you get what you want.

Refunds

We will notify you once we have received and inspected your return and let you know if the refund was approved. If approved, you will automatically be refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we confirmed your return, please contact us at ruckgabe@idekron.de.