FAQ – IDekron

Our rugs bring together contemporary design and traditional Indian craftsmanship. Meticulously made by experienced artisans from carefully selected premium materials, every piece is unique. Our exclusive designs draw inspiration from European architecture, history and culture and are available only from the IDekron online store.

Yes. Our collection includes hand-tufted, hand-knotted, hand-stitched and handwoven rugs. Depending on the design, contours, surfaces and details are also finished by hand, giving every rug its own texture and distinctive character.

The material depends on the model. Many of our wool rugs are made from high-quality New Zealand wool. Selected designs also feature viscose or bamboo silk, giving the rug a particularly refined sheen and luxurious feel. Our patchwork leather rugs are made from carefully selected genuine natural leather. The exact material composition is listed on the relevant product page.

Yes. Because our rugs are handmade from natural materials, slight variations in color, texture, pile height, grain or dimensions may occur. These are not quality defects; they emphasize the unique character of each rug. Screen settings and lighting conditions can also cause colors to appear slightly different online.

With a hand-tufted rug, the yarn is inserted into a backing fabric by hand using a tufting tool. This creates a soft, dense pile that feels particularly pleasant to the touch.

With a hand-knotted rug, each individual knot is tied by hand. This particularly time-consuming process creates a durable, detailed structure and makes each rug a piece of traditional craftsmanship.

Many designs are available in several standard rectangular and round sizes. The available dimensions are shown on the relevant product page.

Yes. Many of our rugs can be customized in size, shape and color. Submit your requirements through the customization request on the product page. You can also send reference images or your own design ideas to info@idekron.de. We personally review every request and typically respond within 24 hours.

Of course. We will gladly assist you with the selection of size, material, color, and design. Please write to us at info@idekron.de and, if possible, provide us with the dimensions of your room, as well as photos or information about your interior design.

IDekron delivers worldwide to all countries and regions currently available at checkout.

Shipping is free to all countries and regions. Duties, import taxes, customs charges and other applicable government fees are included.

The estimated production and delivery time depends on the rug type:

Leather rugs: approximately 3–5 weeks
Hand-tufted rugs: approximately 4–6 weeks
Hand-knotted rugs: approximately 9–11 weeks

These timeframes apply from the conclusion of the contract and include both the careful production or finishing of your rug and delivery. Many of our rugs are made especially for your order—this meticulous craftsmanship takes time and is an essential part of our quality promise.

If delivery is unexpectedly delayed, we will contact you promptly.

Because an IDekron rug is made especially for you. Instead of taking anonymous mass-produced stock from a warehouse, we begin creating your rug after you order—whether through traditional hand-tufting, weaving or meticulous hand-knotting, whose production time varies with size and design.

Every stage, from precise surface finishing to final quality control, deserves time. This deliberately unhurried process turns your rug into a personal, distinctive piece made exclusively for your home.

Regularly vacuum your wool rug on a low setting and without a rotating brush. Fresh stains should be dabbed carefully and not rubbed vigorously. Use only a small amount of moisture and a mild, wool-suitable cleaning agent.

For intensive cleaning, we recommend professional rug cleaning. A suitable rug pad can also prevent slipping and extend the life of the rug.

Some initial shedding is normal, especially with new wool rugs. Gently remove loose fibers with a vacuum cleaner without a rotating brush. Do not pull individual fibers. Any fibers extending above the pile can be carefully trimmed to pile height.

Vacuum leather rugs regularly on a low setting and without a rotating brush. Work gently in the direction of the surface grain.

Liquids should be blotted immediately with a clean, dry cloth. Avoid vigorous rubbing, prolonged moisture, harsh cleaning agents, and long direct sunlight exposure. For thorough care, we recommend professional leather cleaning.

Yes, especially on smooth floors. A suitable rug pad improves grip, increases walking comfort, and can protect both the rug and the floor.

Rotate the rug regularly so that sunlight and daily wear and tear are distributed as evenly as possible. Also, avoid leaving heavy furniture in the same spots permanently.

Our 30-day return policy applies to non-customized products. Free return shipping is available from EU countries only. Your statutory rights remain unaffected.

Our voluntary 30-day return policy does not cover custom-made or personalized products. Under German law, goods made to your individual specifications or clearly personalized are generally excluded from the statutory right of withdrawal (§ 312g(2)(1) BGB). Choosing a standard catalogue option alone does not make a product personalized. Your statutory rights concerning defects, incorrect goods or other breaches of contract, and mandatory protections in your country, remain unaffected.

Please check your order immediately after delivery. If the item is damaged or faulty, or if you have received the wrong product, please contact us without delay. Please send us your order number and clear photos so that we can quickly investigate the case and find a suitable solution.

If you withdraw, we reimburse all payments received, including the cost of the least expensive standard delivery, without undue delay and within 14 days of receiving your withdrawal notice. We use the original payment method unless expressly agreed otherwise, without charging a fee. We may withhold reimbursement until we receive the goods or evidence of their return, whichever is earlier. Return the goods within 14 days of notifying us. You are liable for diminished value only where handling went beyond what was necessary to establish the nature, characteristics and functioning of the goods. We bear the legally required costs for valid defect claims. For our voluntary 30-day return policy, we refund the purchase price to the original payment method within 14 days of receiving the returned goods; any more favourable statutory deadlines remain unaffected.

For product advice, customizations, and general inquiries, please contact us at info@idekron.de.

For returns and refunds, please write to ruckgabe@idekron.de.